Return & Refund Policy

Last Updated: 13/8/2025

We value your satisfaction and want you to be happy with your purchase. However, due to hygiene and safety concerns:

1. Non-Returnable Items

• All piercings and jewelry are non-returnable unless they arrive damaged or defective.

2. Defective or Damaged Items

• If your item is defective upon arrival, contact us within 24 hours with photos.

• We will arrange a replacement or refund.

3. Refund Method

• Refunds are issued through the original payment method within 7–10 business days.

4. Contact for Returns

• Email: zixsoliman@gmail.com

• Phone: 010-235-88530